Complaints

Here at Reich we are committed to providing you with an exceptional standard of service. Unfortunately, on occasion things can go wrong & you may feel we have not provided the service you expected. We want to hear from you and this is designed to let you know how to...

Initiate Your Complaint

If your complaint relates to your policy please contact the Account Handler who originally dealt with it by calling the telephone number on our 'contact us' page. If your complaint is regarding a claim on your policy please contact the Claims Handler who dealt with your claim at our office or contact your Insurer. 

We expect most complaints will be dealt with satisfactorily at this stage. However, if you are still not happy, you can escalate your complaint as follows. If your response is unsatisfactory, please ask to have the matter referred to the Complaints Officer for your policy type. If this person has already been involved in your complaint we will ensure another senior member of staff is sought to resolve your complaint.

Escalate Your Complaint Beyond Reich

If you have received our final response and are still dissatisfied, you may be able to refer your complaint to:-

Financial Ombudsman Service

Exchange Tower

Harbour Exchange Square

London

E14 9SR.

By phone: + 44 (0)207 964 1000

Website: http://financial-ombudsman.org.uk

This is an independent body that arbitrates on complaints about general insurance products.

You have 6 months from our final response to refer to the Ombudsman.

Lloyds Insurers

If your insurance policy is with Lloyd’s insurers you can refer your complaint to Lloyd’s at the following address:

Lloyd’s Complaints Department

Lloyd’s Market Services

Fidentia House

Walter Burke Way

Chatham

Kent

ME4 4RN.

By phone: + 44 (0)20 7327 5693

By email: complaints@lloyds.com

Website: www.lloyds.com/complaints

 

You can download our complaints form here.