The proof of the pudding is in the eating, as they say and you only get to find out how good your broker actually is when it’s time to make a claim. Fortunately for our clients, it’s at moments like these that we come into our own.
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We firmly believe that our claims service is second-to-none and provides an elevated level of expertise that other brokers regardless of size or status are hard pressed to replicate. Headed by David Lennon BA (Hons) ACII MIRM, our team is nine-strong with members CII-qualified and technically outstanding in their field.
Navigated with the minimum of fuss and maximum efficiency, our claims process will put you back into your pre-loss position as quickly and painlessly as possible. There’s no need to waste money on a loss assessor, we have the know-how, influence and contacts to guarantee the service you experience from our insurance partners is the very best available.
From first to last our claims service shines, leaving our competitors in the shade.
Uniquely for a broker, our claims expertise goes right to the very top of the company as our CEO, Simon Taylor ACII, FCILA, is a former board director of a national firm of loss adjusters. This claims centric dynamic ensures we deliver an incredibly strong, robust and valuable service to our clients when a claim occurs.
Simon also has key relationships right up to CEO level with the two firms of loss adjusters that we pre-nominate with our key Insurer partners. In this way we make sure that the service that the loss adjusters provide in respect of speed, performance and technical acumen, are simply the best available in the market.
A sparkling case for our claims service
When a client informed us they had lost a £70,000 diamond stone from a wedding ring while attending a concert, we knew we had to act swiftly. After all, they were due to depart on a cruise just 12 days later. Within 5 days of receiving their initial call, the insurer’s funds were released into our client’s account, leaving them free to relax and enjoy their holiday.
A valued client unfortunately lost a diamond from a studded earring. Having contacted a dedicated claims handler at Reich shortly before closing time, the claim was sent onto the insurer immediately.
This claim was swiftly dealt with by the insurer, who was able to confirm within minutes of opening the following morning, that they would settle in full. What's more, our client would receive the payment the very same day.
That's the Reich way.
And even more...
A valued client submitted claim details for a lost (extremely valuable) necklace which disappeared in a pub.
We validated the replacement quotation and had the claim settled the same day, with all monies being transferred to the Insured.
That's 'The Reich Way'!