Here at Reich we are committed to providing you with an exceptional standard of service. Unfortunately, on occasion things can go wrong & you may feel we have not provided the service you expected. We want to hear from you and this is designed to let you know how to...
Initiate Your Complaint
If your complaint relates to your policy please contact the Account Handler who originally dealt with it by calling the telephone number on our 'contact us' page. If your complaint is regarding a claim on your policy please contact the Claims Handler who dealt with your claim at our office or contact your Insurer.
We expect most complaints will be dealt with satisfactorily at this stage. However, if you are still not happy, you can escalate your complaint as follows. If your response is unsatisfactory, please ask to have the matter referred to the Complaints Officer for your policy type. If this person has already been involved in your complaint we will ensure another senior member of staff is sought to resolve your complaint.
Escalate Your Complaint Beyond Reich
If you have received our final response and are still dissatisfied, you may be able to refer your complaint to:-
Financial Ombudsman Service
Harbour Exchange Square
By phone: + 44 (0)207 964 1000
This is an independent body that arbitrates on complaints about general insurance products.
You have 6 months from our final response to refer to the Ombudsman.
If your insurance policy is with Lloyd’s insurers you can refer your complaint to Lloyd’s at the following address:
Lloyd’s Complaints Department
Lloyd’s Market Services
Walter Burke Way
By phone: + 44 (0)20 7327 5693
By email: email@example.com
You can download our complaints form here.